We're a small New Zealand team and a real person reads every message. Whether it's a question about an order, a product, or a return, we're here to help.
How to reach us
Email: support@petsyl.com
Phone: +64 22 023 5472
Hours: Monday to Friday, 9:00am – 5:00pm NZST (excluding public holidays)
Response time: We reply to all email enquiries within 1–2 business days.
Business details
Trading name: Petsyl
Registered address: 24 Woodside Road, Mount Eden, Auckland 1024, New Zealand
Customer service email: support@petsyl.com
Petsyl is a New Zealand–based online retailer shipping to New Zealand and Australia. We do not operate a physical retail store — the address above is our registered business address for correspondence.
Order enquiries
Please include your order number, the email address used at checkout, and — if an item is faulty or damaged — a few clear photos.
Returns
You have 30 days from delivery to request a return. Please read our Returns & Refund Policy first, then email us to start the process.
Nothing in our policies limits your rights under the New Zealand Consumer Guarantees Act 1993 or the Australian Consumer Law.