We'd love to hear from you. Whether it's a question about an order, a product, or a return, our team is here to help.
Get in touch
Email: petsyladmin@gmail.com
Response time: We reply to all enquiries within 1–2 business days (Monday to Friday, excluding public holidays).
Order enquiries
To help us assist you quickly, please include your order number and, if your item is faulty or damaged, a few clear photos.
Returns
Thinking of returning something? Please read our Returns & Refund Policy first, then email us to start the process.
Business details
Petsyl, 24 Woodside Road, Mount Eden, Auckland, New Zealand.