Shipping policy

Shipping Policy

Last updated: August 2026

Thanks for shopping with Petsyl. This policy explains how and when your order will be processed and delivered. If you have any questions, email us at petsyladmin@gmail.com.

Where we ship

We currently ship across New Zealand and Australia. (United Kingdom shipping is coming soon.) If your address falls outside these regions, please contact us before ordering.

Order processing time

Orders are processed within 1–3 business days after your order is placed and payment is confirmed. Orders placed on weekends or public holidays are processed on the next business day. You will receive a confirmation email when your order is placed, and a second email with tracking once it ships.

Estimated delivery times

Delivery estimates below are in addition to processing time and are provided as a guide, not a guarantee:

Most items (New Zealand & Australia): 9–15 business days

During busy periods, or due to factors outside our control (customs processing, courier delays, weather, remote/rural addresses), delivery may take longer. We appreciate your patience and will always help you track a delayed order.

Orders with multiple items

Some products are shipped from different warehouses. If you order more than one item, your products may arrive in separate parcels and on different days, sometimes with more than one tracking number. This is normal and does not mean part of your order is missing.

Tracking your order

Once your order ships, we'll email you a tracking number and link. Please allow up to 48 hours for tracking to update after dispatch.

Shipping cost

We offer free tracked shipping on all orders within New Zealand and Australia unless stated otherwise at checkout.

Taxes and duties

Prices are shown in New Zealand Dollars (NZD). Any applicable taxes, duties, or import charges (where they apply to your order or region) will be displayed at checkout or are the responsibility of the customer in accordance with local rules.

Incorrect addresses

Please double-check your shipping address at checkout. We can't be responsible for orders sent to an incorrectly supplied address. If you notice a mistake, contact us immediately and we'll do our best to correct it before dispatch.

Lost, delayed or damaged parcels

If your order hasn't arrived within the estimated timeframe, or arrives damaged, please contact us at petsyladmin@gmail.com with your order number and we'll investigate and make it right. Your consumer rights under the New Zealand Consumer Guarantees Act and the Australian Consumer Law are not affected by this policy.