Last updated: August 2026
Petsyl ("we", "us", "our") respects your privacy. This policy explains what personal information we collect, how we use it, and your rights. We handle personal information in accordance with the New Zealand Privacy Act 2020 and the Australian Privacy Principles (APPs) under the Privacy Act 1988, and, where applicable, the UK/EU GDPR.
Information we collect
- Contact & order details: name, email, shipping/billing address, phone number.
- Payment information: processed securely by our payment providers — we do not store your full card details.
- Usage & device data: collected automatically via cookies and analytics (e.g. pages viewed, device, IP address).
How we use your information
- To process, fulfil and deliver your orders.
- To provide customer support and respond to enquiries.
- To send order updates, and — with your consent — marketing emails you can unsubscribe from at any time.
- To improve our store, prevent fraud, and meet legal obligations.
Who we share it with
We share personal information only as needed to run our store, including with:
- Shopify — our e-commerce platform host.
- Payment processors (e.g. Shopify Payments, PayPal) — to process payments.
- Our suppliers, fulfilment partners and couriers — to pack and deliver your order.
- Email, marketing and analytics providers — to operate and improve our service.
We do not sell your personal information.
International transfers
Because some of our service providers and suppliers operate overseas, your information may be stored or processed outside New Zealand or Australia. Where this happens, we take reasonable steps to ensure your information is handled with appropriate protections.
Cookies
We use cookies and similar technologies to keep the site working, remember your cart, and understand how the store is used. You can control cookies through your browser settings; disabling some cookies may affect how the site works.
Your rights
You may request access to, or correction of, the personal information we hold about you, ask us to delete it (subject to legal requirements), or unsubscribe from marketing at any time. To make a request, email support@petsyl.com.
Data retention & security
We keep personal information only as long as necessary for the purposes described or as required by law, and we take reasonable technical and organisational measures to protect it.
Children
Our store is not directed at children, and we do not knowingly collect personal information from anyone under 16.
Changes
We may update this policy from time to time. The latest version will always be posted on this page.
Contact
For any privacy questions or requests, contact Petsyl at support@petsyl.com.